Warranty Policy

At Cloud Home, we are committed to providing hotel-quality products that ensure your comfort and satisfaction. To guarantee your trust and complete peace of mind, we offer a transparent warranty policy that covers all our products.

Warranty Coverage

The warranty covers manufacturing defects in materials or workmanship. It does not cover damages caused by misuse, negligence, accidents, or normal wear and tear.

Warranty Duration

All our products come with a warranty of one year from the date of purchase. The warranty duration may vary depending on the product, and specific details are provided on each product’s page.

Warranty Conditions

Proof of purchase (receipt or invoice) must be provided
The product must be in its original condition and not altered or repaired by a third party
For covered defects, the product will be repaired or replaced with a new one at no additional cost

How to Submit a Warranty Claim

If you believe your product has a defect covered by the warranty, please contact us via whatsapp +971562421001
Please provide a clear description of the issue along with photos or videos showing the defect, if possible

Disclaimer

Cloud Home reserves the right to evaluate the product’s condition and determine whether the defect is covered under warranty
The warranty does not cover any additional costs such as shipping or transportation unless otherwise agreed upon

Our goal is your complete satisfaction and trust in our products. We are always here to support you and ensure your comfort!